How To Cancel Air New Zealand Flight Ticket

Plans change, and cancellation happens, so at such a juncture, you can expect more flexibility and comfort from Air New Zealand. This post will help you learn How to Cancel Air New Zealand Flight Tickets with an understanding of their cancellation policy. Let's start the discussion by learning about the rules for flight cancellation in the following section.

When traveling, passengers are advised to prepare themselves in every which way to avoid inconveniences. So, if you are traveling by Air New Zealand airline and want all the information related to the airline and its travel to stop disruptions in your travel then you are on the right path.

Air New Zealand Cancellation Policy

Air New Zealand has introduced various policies to help passengers and make their travel hassle-free. So, if you have booked your ticket with Air New Zealand and want to know about its policies then you shall start with the Air New Zealand Cancellation policy that can be discussed below. 

Rules and Guidelines

Take charge of your next Air New Zealand flight by empowering you to make your flight cancellation request the next time. Below are some key points that have been given to you about Air New Zealand the cancellation of the flight. 

  • Flight cancellation would be applicable only for the cancellations made on the airline's website, through the sales number, and at the airport booking counter.
  • In the event of uncontrollable circumstances, passengers are entitled to get travel credits instead of a cancellation refund.
  • If your ticket type is eligible, your refund against cancellation will be made within 7 to 10 business days by the original mode of payment done at the time of reservation.
  • A flight cancellation fee may be charged to you that varies depending on factors like domestic or international, flight, fare type, cabin class, route, and more.

And there can be many other points that help you in making wise decisions when canceling your flight while referring to the Air New Zealand cancellation policy. Further, to know how to cancel the flight you can refer to the steps below. 

Simple Steps To Cancel Air New Zealand Flight

  1. Land on a web browser and go to the official website of Air New Zealand airlines from its search bar. 1 (800) 262-1234
  2. Tap on the “Manage Travel” option from the top of the page and proceed further. 
  3. Enter booking or reservation number and last name and tap “Next”.  
  4. Find the corresponding booking and tap on it to find the “Cancel Reservation” option.
  5. Some points related to the cancellation policy will be displayed in front of you. Read them carefully and tap the “Agree” option.  
  6. Tap the “Confirm” option and you will be notified on the email that you entered at the time of booking. 

What is 24-hour cancellation policy at Air New Zealand?

Imagine you have booked a flight, and on the same day, you need to cancel it. Will you get a refund? Does Air New Zealand Have 24 Hour Cancellation Policy? Let's discuss certain rules for 24-hour cancellation below.

  • Every ticket cancellation will be fully refunded if they are canceled within the next 24 hours. 
  • To claim a full refund, your flight must be scheduled in 7 or more days.
  • It is not applicable for group fares and flights made through miles.

How To Cancel Air New Zealand Ticket?

Cancel your Air New Zealand flight through the online method:

  • Visit
  • Go to the Manage Booking tab.
  • Enter your ticket details to reach the ticket management dashboard.
  • Select your flight and choose the cancel flight option.
  • Continue and confirm the charges.
  • Pay the applicable service fee, and then your flight will be canceled so quickly.
  • The airline will notify you on your phone and email.

How Can I Get A Refund From Air New Zealand

Air New Zealand provides refunds to only those reservations that qualify the airline's standard guideline. You can request a refund at Air New Zealand by contacting its customer service team.

However, before you go further and cancel your reservation, you must read the Air New Zealand refund policy thoroughly. This article can help you out by enlightening you about the refund policy so that you do not face any unavoidable consequences.

Terms and Conditions Of Air New Zealand Refund Process

Check out the given terms and conditions before you cancel your whole itinerary with Air New Zealand to claim a refund-

  • Air New Zealand considers the refund on some serious grounds only like financial crisis, serious illness, or when you cannot use the available credit for the next flight.
  • You are allowed to request a refund online only if you booked and canceled your reservation using Air New Zealand’s official website or customer service number.
  • When you are booked with a non-refundable flight and then cancel the reservation, the airline does not entitle you to any refund.
  • If you are booked with a Flexirefund fare, you are allowed to cancel a reservation to get a full refund.
  • You can retrieve a full refund if you have-
  1. A refundable fare 
  2. A flight to, via, or from the United States of America 
  3. A flight that leaves from Europe or the United Kingdom
  • Furthermore, you are eligible to get a refund only in the original payment form as used at the time of booking.

Now, you know the Air New Zealand refund policy; it is futile to sit idle and wait for a suitable time to cancel a ticket. The Sooner you cancel a reservation, the sooner you can avail of the refund. Talk to the airline’s customer service team if you face any trouble claiming a refund for your canceled flight. 

How much does it cost to cancel an Air New Zealand flight?

For domestic flights, your cancellation fee ranges between 40-100 USD, and for international flights, 200 to 300 USD would be paid. Kindly note that your cancellation fee may vary depending on your fare and class type. So kindly confirm it from the customer service before cancellation.

How do I contact Air New Zealand about my refund?

In such a case where you have canceled your ticket but haven't received the refund yet, raise a refund request. Kindly visit the official website, then go to the help tab and choose a refund. Scroll down and find the Request Online button. By following the display instructions, your refund request will be raised and processed by the airline.


This page has helped you to learn about Air New Zealand flight tickets and cancellation policies. Learn more by reaching out to the Air New Zealand customer service department.

Air New Zealand Customer Care

In case of any steps related to the Air New Zealand cancellation policy or process, you are free to get in touch with customer support.

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