After making the flight bookings, if any situations arise, you cannot travel on the selected date, then the best thing you can do is cancel the bookings and get your money back. Most airlines give you a flight cancelation option, and Sri Lankan airlines are one of them. This airline provides you with multiple facilities, but read below if you want to cancel the bookings and need more information about this.
You will get several online and offline modes to apply for flight cancelation on Sri Lankan airlines. To know these modes in detail, you need to read below.
Reach out to a representative: You can communicate with the representative of Sri Lankan airlines and get their help to cancel the flight. You need to call this number +17322050017 to communicate with them and then choose the IVR option per the query. After this, the representative will connect with you and give you your booking details. They will send you the flight cancelation charges link, pay the cost, and cancel the bookings.
Use the official website: If you want, you can cancel the booking form from the official website of Sri Lankan airlines by following a few simple steps below.
There are several policies provided by Sri Lankan airlines through which you will get the information you get information about the situations in which you need to pay the cancelation charges.
The amount you need to pay to cancel the flight will vary as per the flight route and time left in departure. Still, if you have an international booking, you can cancel the booking by paying 200 USD to 250 USD, and for domestic booking, 150 USD to 180 USD. You can consider it cancellation fee for Srilankan airlines cancellation.
Suppose you are traveling to any domestic destination. In that case, you can cancel the flight before 4 hours of the departure date. If you travel to any international destination, you can cancel the bookings before 24 hours of the departure date.
Can I request refund from srilankan Airline
Yes, after the cancellation of the tickets on Srilankan airline, you can request a refund of the ticket amount if you are eligible for the refund according to the refund policy of Srilankan airline.
If you fulfill the refund terms and conditions of Srilankan Airlines' refund policy, you will get a refund after the cancellation of tickets. And if the tickets are canceled on the same day of booking, Srilankan Airlines will give a full refund without deducting cancellation charges.
Suppose after booking the tickets on Srilankan Airlines, you have to cancel the trip for an unforeseen occurrence. To get a refund from the Airline, you must learn about the refund policy explained below:
To receive a refund from Srilankan Airlines, you must follow the precise process curated by Srilankan Airlines for a refund. Read below to know the method to send the refund request.
Refund request form: Srilankan Airlines has an online refund request form available for customers to send the refund request. To find the request form, do the following:
Call to request a refund: For more information, you can call the customer service of Srilankan Airlines. To speak to a customer service person, do the following:
In case you have not received the refund from Srilankan Airline, make a complaint in the following ways:
Call customer service: you can connect with Srilankan Airlines customer service and file a complaint regarding the refund. The customer service person will guide you and provide the necessary information.
Complaint form: you can fill out the feedback/complaint form available on the website to make the refund complaint
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