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Saudi is Saudi Arabia's national airline, based in Jeddah. Secondary hubs include Riyadh's King Khalid International Airport and Dammam's King Fahd International Airport. In terms of revenue, the airline ranks third in the Middle East, behind Emirates and Qatar Airways. It flies to approximately 85 destinations in the Middle East, Africa, Asia, Europe, and North America on domestic and international scheduled flights. Domestic and international charter flights are available, primarily during the months of Ramadan and Hajj. On May 29, 2012, it became a member of the SkyTeam airline alliance. Saudi Arabia is a founding member of the Arab Air Carriers Organization.

How To Get Refund From Saudi Airlines

How To Get Refund From Saudi Airlines? You can get a refund for your tickets by submitting a claim on the website:


  • To avoid the No-Show Penalty Fee, customers who booked and issued tickets through SAUDIA sales offices, call centers, or the SAUDIA website should cancel their bookings through SAUDIA sales offices, call centers, or the SAUDIA website before or during the refund process.
  • If the passenger is calling from a phone number that is not shown on the PNR, they should dial 920022222. 
  • Only tickets purchased using one of the following methods are eligible for a refund: cash, check, SADAD, SPAN, VISA, MasterCard, or American Express.


  • Only compensatory and ancillary EMDs will be accepted on the EMD refund page.
  • EMDs will be reimbursed in full to the guest's bank account.
  • Only involuntary cases and through Call Centers are ancillary EMDs refundable.


  • Customers who made reservations through SAUDIA sales offices, the phone center, or the website but did not receive their tickets and would like to cancel their reservations should contact the call center.
  • If they are Alfursan members, they are respectfully requested to phone the call center or complete the following:
  • Log in to their profiles as Alfursan members.
  • Select the trip they want to cancel from "My Trips" and click "Display."
  • Click the "Cancel Reservation" button on the booking display page. 
  • According to Saudi Airlines Refund Policy, Payment must be made by credit card in order to receive a refund. You will not be able to refund your ticket online, i.e. through Saudi Airlines' official website, if it is done through Sadad.
  • You can ensure that the reservation belongs to the refundable class at the time of booking. This information can be found in the ticket's terms and conditions.
  • The deadline for your trip should not have passed. 

Refund Policy of Saudi Airlines - 

  • Saudi airlines offer a 24-hour refund policy. You can avail a refund within 24 hours of the purchase; they will also provide a full refund if you cancel a flight that was booked a week or earlier.
  •  If the passenger cancels a few hours before the departure time, then you will have to pay the penalty that depends on your ticket and their policy.
  • If the Airline is not able to provide you a confirmed seat beforehand or causes the passenger to miss a confirmed flight, in this case, if the ticket is unused, you will get the full refund.
  • If the customer voluntarily wants a refund, the refund amount will be equal to the fare paid minus the service charge (if applicable).
  • Saudi Airlines charges administrative fees for refund, reissuing, and No-show. As per the customer's request.
  • Tickets paid via cash, check, card, MasterCard, Visa, or American Express are eligible for refunds.

Saudia has all rights reserved to refund your money, given that you have all the required documents and your id proof to support your claim.

How Long Does It Take To Get Refund From Saudi Airlines

Now the customers always want to know that how much time it takes to get back the refunds from Saudi Airlines. It is the outcome for the refunds at Saudi airlines is that after the customer cancels the ticket the amount of that ticket will be refunded into your credit card within 45 days or so. And for that customers should know about the Saudi Airlines Refund Policy, so that the customers can get well aware.

Now if you also want to know about Saudi Airlines Refund Policy, so that customer should know all are the conditions that one must have to keep in mind before canceling the ticket.

So here are the some of the policies points just go through;

  • For the refund to make the payment must be done through the credit card. If it is done through Sadad, then you cannot refund your ticket online
  • The booked ticket should belong to the refundable class & you can ensure this at the time of booking, this rule is mentioned in the terms & conditions of the ticket
  • The date of your travel should not have been passed because this will not be eligible for the refunds.

So these are some points about the Saudi Airlines Refund Policy, which every customer should know before canceling the reservation.

Now if you also want to know about the process of How To Get Refund From Saudi Airlines, so that without any hustle bustle customer can perform the refund form procedure.

Then for that, you need to follow these steps that will help you out;

  • At first you will visit the official website of the airline
  • Then you will have to search for the refund form on the homepage
  • Once you get the form then you have to fill in the contact information like name, address, email, phone number, etc
  • Then you will select the trip type
  • Now you fill in the flight information like flight number, origin, etc
  • Then you will select the option reason for the refund & mention it into like 1000 characters & also you have to click on the tick box so to confirm that you agree with all terms & conditions
  • At last you will submit the form.

Therefore, through these simple steps, you can very easily know about How To Get Refund From Saudi Airlines, & how to fill it with fewer efforts & with much effectively.

How To Cancel Flight In Saudi Airlines

Have you made a reservation for a flight but then changed your mind? There are no difficulties. We understand that people often find themselves stuck picking between what to do and what not to do. You do not need to be bothered if you want to cancel it. Saudi Airlines has implemented a cancellation policy for its consumers and clients in order to avoid such situations.

Saudi Airlines Cancellation Policy:

  • If you book a flight and cancel it less than seven days before the departure date, you will be charged 10% of the ticket price.
  • If you want to cancel your flight between 7 and 48 hours before departure, you will be charged 50% of the ticket price.
  • However, no refunds will be given if you cancel your ticket 48 hours to 30 minutes before the scheduled departure time.
  • Once you've completed the cancellation of your ticket with Saudi Airlines, you can submit a refund request within the timeframe specified.


Frequently Asked Questions

  • Generally, if you booked your ticket online, you should receive your refund in 7-10 Business days, and it will reflect in your original payment method, or you can choose to get a voucher from the airline of the same price.
  • If you have booked your flight via cash/cheque, you will get your refund within 15-20 Business days of the completed request for refund.
  • You can opt for the voucher refund if you want an instant refund.

As you will get the voucher after verification and instantly get the voucher in your mail and airline website, you can't transfer that amount to your bank account, and it can only be used to book a flight from Saudi Airlines. Vouchers also have an expiry date so you ll have to use them within the time period mentioned.

Yes, Saudi Airlines will refund your money. If you meet the policy criteria and apply for a refund, you will get your refund minus some fee ( if applicable in your case), and you have all the documents to support your claim. You can fill the form on the Airline's website with your ticket number. After getting OTP and verification, you will be redirected to the refund page, and you can cancel your flight and get a refund. According to the policy, they will revert it to your account after evaluating the status of your ticket.

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