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Norwegian Air is the largest low-cost airline in Norwegian, offering customer-friendly services to its traveler. If you claim a refund with Norwegian Air, the airline takes 7-10 days to process the refund. If the refund takes more than expected time, you can directly speak to the customer support team of Norwegian to check the status of your refund claim.

How To Get Refund From Norwegian Canceled Flight

The airline takes complete care of its customer in case the airline cancels the flight. You can go with any of the options below if your flight gets cancelled.

Rebooking: - In case of rebooking, you have the right to rebook your flight at the same destination to a later date, or you can also change the booking online. You can select the seats from the available ones and make sure booking must include Norwegian Air for onward ad return flights.

Refund for the unused ticket: - If you don’t want to travel further, you can cancel the booking and claim a refund against the unused ticket, including onward and return flights with Norwegian.

Besides, if you wish to travel on a later departure, the airline will provide you with food, drinks and telephone calls during the waiting period. The airline will provide accommodation if you cannot return home and transport between the airport and accommodation.

Is Norwegian Air Refundable

Yes, Norwegian Air is refundable. If you cannot board the flight or the airline cancels your flight, you can claim the refund anytime. Besides, if you cancelled the flight within 24 hours of booking and purchased the ticket seven days before, you can cancel your flight and get a full refund anytime, irrespective of the fare type. But after the 24-hour window, the refund depends on the ticket type you have.

In case you have a refundable ticket, you can get your refund anytime.

For a non-refundable ticket, you can again claim a refund against Govt. taxes, change fees etc.

The passengers with flex tickets have the right to cancel the ticket and apply for a refund free of charge.

About Norwegian Airlines Refund Policy

The Norwegian provide the best and stress-free refund policy, which are as below.

To support its travelers, the airline has recently introduced a 24-hour policy. As per this policy, if you cancel the flight within a 24-hour booking and the ticket is booked seven days before or more, you can cancel your flight to get a full refund.

Earlier, the window was for 4 hours, which later changed to 24 hours now. This policy applies to all ticket types, whether Low fare, Flex + low fare, etc.

Travelers having Flex Booking and premium flex will still have the right to make the required changes and claim a refund for free after the 24-hour window.

You can also claim a refund if your flight gets canceled or you choose to cancel the flight.

How To Request A Norwegian Air Refund

If you want to claim a refund for the canceled flight, you can do it by submitting the refund request form online or speaking to the Norwegian representative. Here you can follow the steps below to claim a refund online.

1.   Go to the Norwegian air official website online.

2.   There you can locate the help and contact option from the menu bar

3.   Now scroll down to the option claims or feedback

4.   Depending on the situation, you can select the type of claim

5.   You will have to answer a few questions on screen related to the claim

6.   Enter the travel details now like booking number and last name

7.   Once done, you can now click on send the claim

8.   The airline will now review your claim and verify it depending on your ticket type.

9.   In case your ticket is eligible, the refund will be processed soon

10. It takes 7-10 days to get the refund in the bank; it may be a little late if you pay for the ticket using Cash /Cheque.

So this is how you can Request a Norwegian air refund. For the third party booking, speak to the travel agent directly to get your refund. You can also talk to the reservation department of Norwegian if the refund takes more time.

Does Norwegian Air Give Refunds

If due to any reason, if you failed to board a flight with Norwegian Air, you can get connected through its representatives, and they do provide you the assistance you require, and you will be entitled to refunds. 

Herein, the ways through which you can easily get connected through Norwegian Air, Many customers have this question in mind  Does Norwegian Air give refunds if the cancellation reason is valid you can easily get combined through its representatives? 

Norwegian Refund Form

  • Norwegian Air has a refund form available with them through which you can easily get connected through its representatives. 
  • You can fill in the refund form, which is available on the official site of Norwegian Airlines. 
  • Do fill in passengers' details such as PNR Number, Last name of the passengers, and the cause of cancellation. 
  • Once you fill in all the details, click on the continue and submit the form. 
  • You submit the form, your request for the refund will be raised, and the official will soon send it across the mail on your registered email id. 
  •  You do get the mail on your registered email stating the fact that your request for the refund is being approved, 
  •  The refund process will start, and your refund will be provided to you within 7 - 20 business days. 
  • Once your refund process starts, you will quickly get your refund back. Can I get a refund on my Norwegian Air flight and get the assistance you require? 

And you will easily be able to get your refund on time.            

There are many ways to get your refund from Norwegian Air quickly. The real question arises or what are the ways through which How do I get a refund from Norwegian Air and do avail of its services.  

  • Norwegian Air Refund Form. 
  • Via Customer Care Representatives. 
  •  Via Chat Process.
  • Via Email Representatives.  

Norwegian Customer Care Representatives

1.    Being a customer of Norwegian Airlines, you can quickly raise a request for a refund to which you are entitled. 

2.    You can mention your PNR number and the passenger's last name, and the representatives will raise a request on your behalf and get your refund within a given frame of time. 

3.    You have to hear the IVR options, and by simply following the correct measures, you can get connected through their representatives. 

4.    Apart from the customer care representatives' options, you can quickly fill in the Norwegian Air Refund Form and easily get your refund from them.

Even chatting is another option to raise a request for your Norwegian Air quickly.  

  • Denmark +45 70 80 78 80
  • Finland +358 (0)9 231 01 600
  • France +33 (0) 97 07 38 001
  • Germany +49 (800) 5895000
  • Italy +390 694 802756
  • Norway +47 21 49 00 15
  • Spain +34 902 848 080
  • Sweden +46 (0)770 45 77 00
  • Other countries +47 2149 00 15

How To Check Norwegian Refund Status  

  •  First and Foremost, do visit the official homepage of Norwegian Airlines.
  • Do scroll down the screen to find an icon that says refund Status. 
  • Do click in there, where you can quickly fill in your details such as the PNR number, Last Name of the passenger.
  • Under Next Screen, click on the continue, wherein your refund status will be visible on the screen, and you will easily be able to get track of your refund status.      

The ways mentioned will act as the guidelines, and you will quickly know how to get a refund from Norwegian Air. 

Can I Cancel my Norwegian Air flight and Get my Refund?

We all know travel plans can go uncertain at any time, making any passenger pay a significant amount to other airlines, unlike Norwegian Air. This Norway-based ultra-low-cost carrier is renowned globally for its customer-friendly policies regarding providing cheap flights, travel comfort, or Norwegian cancel flight refund. However, if you have made a reservation with Norwegian Airlines and want to know if Can I cancel my Norwegian Air flight and get my refund? Then this article to know all the airline cancellation policies.

What is Norwegian Airlines Cancellation Policy?

Norwegian Cancellation Policy is known to be the most flexible one compared with other airlines' policies. The airline always gives added leverage to its customers in terms of refunds and compensations for their cancellations that occur voluntarily or involuntarily.

  • If you are booking group travel and one passenger is affected in the trip, then Norwegian Airlines Cancellation Policy covers all the passengers.
  • You can cancel your booking at least 30 minutes before your departure time.
  • You can add the Norwegian Air Cancellation Protection plan while booking a flight online or over the phone. Hence, it cannot be applied on any existing Norwegian flight.
  • If you had canceled your flight due to severe illness, then you need to provide a medical certificate demanded by the airline.
  • If your Norwegian flight has been delayed for two or more hours, and if you don't want to wait, the airline allows you to reschedule your flight to a later one, provided the rebooking should be made for the same destination.
  • If your flight has been delayed for more than 5 hours, and if you don't want to wait for the next available flight. You can simply cancel your flight reservation and get a full refund of the ticket fare. No Norwegian Airlines cancellation fee would be applicable in such events.

What is Norwegian Airlines' 24-hours Cancellation Policy?

As per the Norwegian airline's cancellation policy, any passenger worldwide can cancel their reservation within 4 hours to claim the total refund. So the answer to your question Does Norwegian Air has a 24-hour cancellation policy? Is yes. You can cancel your flight tickets within 24 hours of the purchase to get a full refund, but your departure date should be seven days or more after.

  • The imposed tax by the government will also get deducted from your refund amount.
  • Post 4 hours period, the Norwegian air cancellation fee would be applied according to the type of flight ticket you had purchased. 
  • The refund for Norwegian airline's canceled flights only applies to unused tickets. 
  • In addition, all the passengers are entitled to a refund under the Norwegian Air 24-hour cancellation policy for flights to and from the United States.
  • Passengers also have to ensure that their travel plan or departure date has to be after seven days or more from the date of purchase to be qualified for a 100 percent refund. 
  • Any suitable refund would be credited back to the original mode of payment in 7-10 business days.

How Much Does the Cancellation of the Norwegian Air Flight Cost?

For passengers who have opted to cancel their reservations at Norwegian Air and to look for details on How much does the cancellation of a Norwegian Air flight cost? Here is the information that you can check out that helps them manage their reservations easily.

  • Those passengers with Premium, LowFare, and LowFare+ flight reservations, don't get an option to cancel the reservations. If the travelers still proceed with the cancellation of their reservations, the entire fare will be considered a cancellation fee as per the airline provisions.
  • The airline has not fixed the fee for cancellation, so multiple factors influence your cancellation fee. However, as per the standard policy, the traveler might need to pay approx  $66.07 - $111.81 as a cancellation fee.
  • For those who are canceling their flight within 24 hours of the purchase and their scheduled departure is after one week, then you can opt for a full refund.


To know more, visit the official website at: or contact the helpline number at 1 (800) 357-4159 to learn about the airline cancellation policy.

Frequently Asked Questions

Getting a refund is not difficult with Norwegian Air. You got to follow the given steps if you are looking to know how do I get a refund from Norwegian Air. Online method steps are:-

Visit its original site at or mobile application.

  • Now click on help center
  • Hit on Ticket Refund tab
  • Now choose Flight ticket for which you need a refund
  • Now select a reason
  • Hit on the red button, and a form opens
  • Fill in all the details asked in the form
  • Now select for refund
  • And you will get a confirmation on your registered ID or phone number, or email.

Other Methods

Via Live Chat:- You can also file your refund request by chatting with them. The chat option is provided on their official site, where you will be connected to a live agent who will process your refund at the end of the conversation.

Via phone call:- You can also talk to the customer service on the Norwegian Air phone number i.e.00 47 21 49 00 15. dial the number and file a refund request following an IVR.

Suppose a passenger is canceling a ticket within 24 hours of booking. Then he or she is entitled to get a full refund, and no extra fees will apply to that.

  •  If the reservation cancellation is made after 24 hours, then charges will impose on you.
  •  The cancellation charges according to the Norwegian air refund policy differ as per the ticket fare of the booking. 
  • If the flight is to or from the United States, that can be canceled within 24 hours of purchasing the ticket only. Provided that it is booked at least seven days before the scheduled departure of the flight. 

You planned your trip via Norwegian Air, but now your plan has got changed, which demands you to cancel your flight and a refund for that cancellation. This is true that, like other Airlines, Norwegian Air too provides its customers with a refund but do you get a full refund if you cancel a Norwegian Air flight, or will you be charged with some cancellation fees? This depends on your cancellation timing. To know exactly the timings of the refund, you need to go through the refund policy given here.

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