If you are at the Boston airport and miss your luggage or misplace it somewhere, you can connect with a live person at the airport.
You can reach out to the lost and found counter at the airport located at the arrival area, between terminals C and E, and next to the badge office.
If you cannot get through the counter, then apply an offline method which is a phone call option that will provide you with the toll free number 617-568-7514. The number can be dialed from your preferred location, and you can also choose your preferred language to talk with the live person.
Now the page will show you the Boston airport lost and found phone number 617-568-7514; dial it. The dialed number will connect with the customer service executive. After connecting with the executive, you can provide your baggage details to the person, and the person will verify your details and then register the lost and found request.
You can contact Boston Airport via a toll-free number : (1-800-235-6426)/+1-802-909-3050, which will connect you with assistance, who will resolve your query and provide you with the proper method to complete the process. Apart from phone calls, you can apply alternative methods such as an online method which is mail, social media, live chat, etc.
Boston airport mailing address: Massachusetts Port Authority One Harborside Drive, Suite 200S
Boston Airport social media :
The representative is available from Monday to Sunday, and you need to press 0 while going through the prompt.
You can claim lost items at the available checkpoints inside the airport by contacting the toll-free number 617-561-2047. The number will connect with the in charge, which will help you get your item's status.
Lost item at security points: 617-561-2047
Lost item at customs hall: 617-568-1810.
If you have lost your item in public areas such as the terminal, restroom, etc., then you can claim the lost belongings through this form. https://www.massport.com/logan-airport/at-the-airport/passenger-services/lost-items/report-a-lost-item/ . You can fill out this form with the necessary details and submit it to the airline authority. After that, you will get a call from the airport staff regarding your issue.
The office hours are from 7:00 AM to 11:30 PM daily. Remember that if you do not have a claim, the Boston Airport authority will dispose of it according to the rules and regulations.
What time is Boston Logan Airport open
Boston Airport is open 24 hours and seven days, and all the counters are open accordingly. You can make a call to the airport (1-800-235-6426) for further information.
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