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05/12/2022

Air China Flight Compensation Claims

Air China is one of the biggest Chinese airlines, and its headquarter is located in the Shunyi district of Beijing. It operates almost 1000 flights daily to domestic and international destinations. A few times, Air China has had to cancel a flight for technical difficulties or other issues, and flights can also be delayed for a few minutes or long hours. If any case occurred, Air China compensation for cancelled flight to all the passengers. You can check the compensation policy to know your eligibility.

Compensation Policy Of Air China Flight Cancelled or Delayed 

The inconvenience of a passenger Air China tries to compensate all the passengers to maintain goodwill with the travelers, so they do not avoid traveling with them. The airlines understand the value of a flyer and compensate for the inconvenience. If you are wondering, what kind of compensation can I get for a Air China Cancelled flight? Then reading the following policies, you will know:

  • Air China provides accommodation to passengers for long-hour delays.
  • Passengers compensate on the other flight, if available, for delaying the flight by 2 to 3 hours.
  • Each passenger gets hotel bookings as compensation for delaying the flight at night for more than 3 hours.
  • Travel Vouchers are offered to the passengers for future bookings to get a discount on the original fare.
  • Passengers can ask for a full refund if they do not want to take the next flight booked by Air China and apply for a refund.
  • On a flight cancellation by Air China, a full refund will be transferred to passengers in the same form of payment.
  • Air China will offer a full refund for the cancellation of a flight if only they have failed to notify you a week before.
  • If your booked flight is late, less than 3 hours, then Air China compensation for delays will not be applicable to the flight. However, passengers may get a fooding facility depending on the situation. 
  • Compensation mostly depends upon the timing of the delay and the distance of your destination from the airport.

Methods To Claim Compensation On Flight Cancellation or Delay

Suppose your flight is cancelled for some reason without prior notification, and now you are wondering about the process of how do I claim Air China flight cancellation compensation. In that case, different methods are mentioned below:

Through Website: Passengers can use the website of Air China to claim their compensation after the flight cancellation. For this, the below steps should be followed by the passengers:

  • Log in to the site of Air China with the registered account,
  • Select your region and language on the site,
  • Tap on the booking Management,
  • Then Click on the Online Refund option,
  • Fill out the Refund Form with the correct details,
  • Cross-check the form before pressing the Submit button.
  • Your request for compensation will be sent to Air China, and they will process the refund within a few working days.

Through Contacting Customer Care: Passengers can get through to customer service for an Air China Flight Compensation claim for the cancellation. An executive will file your claim depending on your eligibility for compensation. To reach out to an executive for compensation, go through with the following instructions:

  • Call on the customer care number: 1800 822 8122,
  • Follow the IVR options to connect with an Air China executive,
  • With the booking confirmation number made your request for a compensation claim,
  • The representative will do the process and send you a confirmation email of your compensation.

Through An Email: Passengers can drop an email to the Air China customer service to get compensation for the unannounced cancelled flight. Write your compensation claim reason, add your flight details, provide a contact number, and then send it to ca-europe@airchina.com

Hence, if your flight is delayed or canceled at Air China, check out the policies and apply for your eligible compensation. Compensation can be claimed through the methods mentioned above. 

Frequently Asked Questions

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